Vendors

Onboarding & Setup

• How do I log in and/or reset my password?
• How To Change the Email Address on Your Vendor Account
• How To Request Additional Access to an Account
• How to Share Feedback and Feature Requests
• How do I contact Vendor Support?
• How does registration work?
• See all 13 articles

Billing & Payments

• How to find and download your invoices
• How to upgrade your account
• How to Cancel Your Subscription or Stop Automatic Renewal
• Why was my business contract cancelled?
• How long will it take to process my cancellation request?
• How do I change/update my card details?
• See all 16 articles

My Storefront

• How To Update Your Storefront Location
• How To Transfer Ownership of Your Storefront
• How To Update Your Storefront Availability
• Have the changes I requested been made to my storefront?
• Why does a "Real Wedding" keep appearing after having deleted it?
• What are the best ways to improve my storefront?
• See all 16 articles

Leads & Enquiries

• Do you offer a public API to manage leads?
• Tips to Improve Vendor Response Rate from Lead Inquiries
• How to manage and reply to messages from couples
• What to Do After Receiving a Lead from a Consumer?
• How Can I Increase My Lead Volume?
• Top Questions regarding Vendor Leads
• See all 12 articles

Reviews Management

• Can I delete or edit a review?
• Why is my review waiting for validation?
• Can I duplicate a review from one storefront to another?
• How to respond to a review
• How to report or dispute a review?
• Why is my rating not updating or why can’t I see a review?
• See all 10 articles